FAQ

Do you offer NEXT-day delivery?

Yes, we offer NEXT-day delivery, but only within the UAE. For urgent delivery requests or special arrangements, please contact our support team at support via our Whatsapp.

Do you offer delivery outside the UAE?

Yes, we offer delivery to the KSA, Oman, Kuwait, Qatar, and Bahrain.

What are the UAE delivery charges?

We offer free delivery within the UAE for orders over AED 2,000.
For orders below AED 2,000:
AED 21.5 delivery fee applies to all areas within the UAE.
AED 52.5 is charged for international deliveries.

How many days will it take for delivery?

You will receive your delivery depending on your location. We offer next day delivery for some areas. However, expect your order to arrive within 2 to 3 days in the UAE and 5 to 8 working days for orders outside the UAE. Contact customer support for further assistance.

How can I track my order?

You will receive an email notification with the order status. For more information about your shipment, contact customer support.

What payment methods do you accept?

We offer a variety of convenient payment options, including:
Buy Now, Pay Later services: Tabby and Tamara
Cash on Delivery (COD)
Credit/Debit Card payments (Visa, MasterCard, etc.)
All payment methods are secure and easy to use at checkout.

What's the return policy for broken products?

If a product arrives damaged, you have the option to exchange it or return it. Please contact our support team for further assistance.

What's your return policy?

Products can be exchanged or returned within 7 days from the date of delivery. Contact customer service for further assistance or visit our website to learn more about our return policy.

How can I return the product?

Contact customer service for further assistance with that. Terms and conditions apply.

Can I return or exchange a perfume?

Yes, but with terms and conditions applied. Please read our refund/return policy for more information regarding this.