Last updated: 3 October 2026
Returns
You can request a return within 14 days of receiving your order.
We accept returns on sealed, unopened items only. The perfume must be in its original packaging with the cellophane seal intact. Opened, used or unsealed items cannot be returned. Testers and unboxed items are not returnable.
The cost of return shipping is paid by the customer and will be deducted from your refund.
To start a return, contact us at leluxeperfumes@gmail.com or WhatsApp +971 56 130 7055 with your order number. Items sent back without a return request first will not be accepted.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible with photos so we can make it right.
Non-returnable items
Opened or unsealed products, testers, samples and decants, sale items and gift cards cannot be returned.
Refunds
Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are paid to your original payment method, minus the return shipping cost, within 10 business days. Your bank may take a few extra days to post it.
Exchanges
Sealed, unopened items can be exchanged for another product within 14 days of delivery. Contact us with your order number to arrange it. Return shipping is paid by the customer. If the new item costs more, you pay the difference; if it costs less, we refund the difference.
